Privacy Policy

We collect account and contact details you provide, workspace and tenant identifiers, authentication metadata, support messages, and configuration needed to operate Eve.

When you use Eve, we process memory content, prompts, retrieved context, metadata, audit events, and diagnostic logs needed to store, search, inspect, and secure your managed memory.

We use information to provide the service, authenticate users and MCP clients, store and retrieve memories, show tenant controls, operate support workflows, detect abuse, improve reliability, and comply with legal obligations.

Eve may process memory content with AI and infrastructure providers so the product can extract, summarize, search, rank, and answer from user-visible memory context.

We do not sell personal information. We share information only with service providers that help operate Eve, with your organization administrators, when required by law, or to protect the service and its users.

AI and infrastructure providers may receive the minimum information needed to perform the requested memory operation, subject to provider and deployment configuration.

Eve uses access controls, tenant scoping, audit trails, transport security, and operational monitoring to protect managed memory data.

Memory records remain available until deleted, expired by configured retention, or removed through an audited support or admin workflow. Operational logs may be retained for security, reliability, and compliance needs.

You may request access, correction, export, or deletion of personal information associated with your account or workspace, subject to security checks and organization controls.

For privacy requests, contact support@evemem.com.